Refund policy

Thank you for shopping with Quantive. We are committed to providing quality products and excellent customer service. Please review our Return & Refund Policy before making a purchase.

Local Pickup

Quantive currently offers Local Pickup Only.

After placing your order, you will receive an email notification when your order is ready for pickup at our Pittsburgh, Pennsylvania location.

Please bring your order confirmation and a valid photo ID when collecting your order.

Returns

We accept returns within 30 days of the pickup date.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging with all included accessories.

  • Proof of purchase or your order confirmation is required.

  • Items showing signs of misuse, damage, or unauthorized modifications are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged through misuse or accidental damage.

  • Items returned without original packaging or accessories.

  • Clearance or final sale items.

  • Gift cards, if offered.

Damaged or Defective Products

If you receive a defective or damaged product, please contact us within 7 days of pickup.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

We will review your request and arrange a replacement, repair, or refund when appropriate.

Refunds

Once your returned item has been inspected and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to complete the refund.

Shipping charges (if applicable in the future) are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We are happy to exchange eligible items for the same product if it is defective or damaged and stock is available.

Order Cancellations

Orders may be canceled before you receive your pickup confirmation.

If your order has already been prepared or collected, it may no longer be eligible for cancellation.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Quantive

2176 Webster Ave

Pittsburgh, PA 15219

United States

Email: sales@qntivetech.com